Shipping Policy

Last Updated: July 4, 2026

Welcome to JASL Living Co. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location.

• United Arab Emirates: 3–7 business days
• International Orders: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, JASL Living Co. may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after shipment.

International Shipping & Customs

We proudly ship to many countries worldwide.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

JASL Living Co. is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

While we strive to ensure every order arrives safely, we cannot guarantee delivery dates once a package has been handed over to the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review your claim and provide an appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

JASL Living Co.